kaftancove.com

Delivery and Returns Policy KaftanCove.com

Shipping & Delivery

We offer complimentary shipping within Canada on all orders over $70 exclusive of tax. We use Canada Post for domestic deliveries and shipping to your nominated address. Orders received on a National holiday or weekend will be processed on the following business day.
You must provide correct and complete address, including a company name where applicable, and at least one contact telephone number.
All parcels require signature upon delivery. We recommend your parcel to be sent to an address where you will be able to receive it.
If no one is at the specified address when delivery is attempted, Canada Post will redirect your parcel to the nearest post office for collection.

Please allow up to 5-7 extra business days for your order to be processed before shipping during peak seasons.

Refunds & Returns

We hope you are completely satisfied with your purchase. If for any reason an item does not fit or the color or pattern does not flatter you, we gladly accept exchanges within 30 days of receiving your package. To request a return, please email support@kaftancove.com with your order number, and we will get back to you ASAP.

To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you would like to exchange an item, you will be able to place a new order for a replacement garment upon receiving your store credit.

If you received a damaged or defective item, please email support@kaftancove.com with your order number and a photo of the garment, and we’ll take care of you!

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted:

Obvious signs of use, damage or stained apparel NOT present when shipped
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or credit card statement again.

Then contact us, it may take some time before your refund is officially posted.

Sale items

All Sale items bought during our Sale Period are Final: No refunds, exchanges or returns are accepted unless the item is damaged.

Only regular priced items may be refunded or exchanged. Sale items cannot be refunded or exchanged.

Exchanges

We replace items if they are defective or damaged. If your item is not damaged but you don’t care for the color or pattern, we can exchange your purchase for a different style or color, send us an email at support@kaftancove.com and make sure we have a physical address to complete the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to a physical address we will provide.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.